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Contact Us

Contact Us

  Hours Call Email
General Inquires Mon. – Fri. 9 a.m. – 4 p.m. (815) 439-6676 - (800) 699-5417
Audio Response (800) 261-2197
Lost Stolen Debit Card (cuCheck) (800) 472-3272
Visa Credit Card Activation (800) 543-5073
Lost Stolen VISA Credit Card (800) 453-4270
After Hours: (815) 439-6269 and leave a voice message for Monique.
Any Hour Mortgage (866) 392-2309

Important Phone Numbers

To reach us, please call (800) 699-5417 between 9 a.m. and 4 p.m. Monday through Friday, Central Time.


If you suspect you might be a victim of identity theft, contact CBI FCU immediately at (815) 439-5012 or (800) 699-5417.

Also, you can call any of the three major credit bureaus to place a fraud alert on your credit file.

  • Equifax: (800) 525-6285
  • Experian: (888) 397-3742
  • Trans Union: (800) 680-7289

You should always monitor your credit to see if there has been any unauthorized activity by ordering a credit report and scan it for foreign use. Visit to review your credit report details.


To report a lost or stolen CBI FCU VISA cuCheck card, please call (800) 472-3272 AND notify CBI FCU at (800) 699-5417 so we can stop non-authorized usage. To report a lost or stolen VISA Classic or Platinum Credit Card, please call (800) 453-4270 or during regular business hours you can ask to speak with Fran at (815) 439-5012 or Monique at (815) 439-6269 or leave a message on their voicemail.

  • 24/7 Phone Number for Lost/Stolen (866) 604-0381
  • International Phone number for credit card services: (727) 570-4899


If you think your checks have been stolen or have not received checks that were ordered at least 14 business day ago please call the credit union immediately so that we can assist you through this inconvenience. Please try to have the starting number of the checks you suspect were stolen or misplaced. Also, you may be asked to file a police report if you haven't already.