Receiving Calls from CBI FCU
When receiving a phone call from CBI FCU, the caller ID should state the call is from CBI Federal Credit Union, and we will never ask for your account number or Social Security number. CBI FCU never uses machines and recordings to call members, only live representatives. If you are ever unsure if you are speaking with a CBI FCU representative, hang up and please call us back at (800) 699-5417. Our members' security is a top priority, so please contact us if you ever feel like something is off from somebody claiming to be a CBI FCU representative reaching out to you.
Sending E-mails to CBI FCU
For immediate member service, please email firstname.lastname@example.org or call (800) 699-5417. Please note: This email address should be used for general questions only. If you have questions regarding your account, or need to send confidential information please use either Virtual Branch or Zix Email which are both encrypted methods to protect your information.