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Contact Us

It's easy to reach us—stop by our branch, give us a call, or send us a note. We're here for you when you need us.

Here to help…

We’re here to answer questions and help you any way we can. Receive easy, enjoyable and effective service through a variety of channels.

Call us!

(815) 439-6676
(800) 699-5417

Monday- Friday
9:00 am - 4:00 pm
Central Standard Time

Text Us!

(800) 699-5417

Fax us!

(815) 439-5010

Email us!

Prefer to Email us? Use our Secure Email if you have to relay personal information details about your account.

Send an Secure Email

Write us!

Prefer to write us?
Our mailing address is:

CBI Federal Credit Union
13717 S. Route 30
Unit 157
Plainfield, IL 60544

Receiving Calls from CBI FCU

When receiving a phone call from CBI FCU, the caller ID should state the call is from CBI Federal Credit Union, and we will never ask for your account number or Social Security number. CBI FCU never uses machines and recordings to call members, only live representatives. If you are ever unsure if you are speaking with a CBI FCU representative, hang up and please call us back at (800) 699-5417. Our members' security is a top priority, so please contact us if you ever feel like something is off from somebody claiming to be a CBI FCU representative reaching out to you.

Sending E-mails to CBI FCU

For immediate member service, please email or call (800) 699-5417. Please note: This email address should be used for general questions only. If you have questions regarding your account, or need to send confidential information please use either Virtual Branch or Zix Email which are both encrypted methods to protect your information.

Important Contact Information:

Service Contact Number
Audio Response (800) 261-2197
Visa Debit Cardholder Services (815) 439-6676
Visa Debit Lost or Stolen Cards (800) 472-3272
Visa Credit Cardholder Services (815) 439-6269
Visa Credit Card Lost or Stolen (800) 453-4270
VISA Credit Card 24/7 Lost or Stolen Card (866) 604-0381
International Credit Card Lost or Stolen (727) 570-4899
Any Hour Mortgage (866) 392-2309
Equifax (800) 525-6285
Experian (888) 397-3742
Trans Union (800) 680-7289