What is SecureNow?
On June 26, 2025, our Online banking platform, Virtual Branch received a security enhancement. This upgrade is called SecureNow, a centralized, real-time Cybersecurity platform that integrates multifactor and device-based authentication with behavioral analytics for added member account security.
All members who are registered within Virtual Branch, our home banking platform, will have their accounts enhanced with this layer of security.
When you login for the FIRST TIME you will use your current USER ID and PASSWORD. All phone numbers attached to the primary account will be able to receive a confirmation code through Text or automated Voice phone call.
VIRTUAL BRANCH - Existing users- Re-Enroll Enhanced Authentication:
- Login to Virtual Branch.
- Enter your Logon ID/User ID and your Security Code/Password.
- You will then be prompted to enroll in Enhanced Authentication by selecting Five (5) Challenge Questions and Answers (a confirmation screen will validate the completion of the Challenge Question setup)
- Setup Two Factor Authentication by choosing a phone number or a text message to receive your 6 digit code.
- Enter the Verification code that was sent to you via text or phone call.
- You then should be able to see your account balances and activity online.
Every new device, such as a computer, tablet or phone, will go through the confirmation code process at sign in. After each device registration, Identity Verification will prompt when unusual sign-in behavior has taken place. Risk assessment can be based on account access frequency, history or place.
If you need any assistance on this new process of logging in, please call us. We are here to help!