With DocuSign you can sign your documents (applications, loan forms and more) electronically and easily.  When your form or application is complete it is electronically sent to the Credit Union, saving you time, money and gas.  Whether you’re at your home or office, or even on-the-go DocuSign works every time. It’s safe, it’s secure, and it’s legally binding.

• Please be aware that this process may verify your identity by asking a series of random "out-of-wallet" questions, which may be created from public record and credit databases.

Yes. Protecting your finances is our top priority.  When a form or document contains highly sensitive information, we don’t take risks.  DocuSign offers a comprehensive approach to security to ensure the confidentiality, integrity, and availability of your forms and documents.  DocuSign meets or exceeds national and international security standards and is trusted by banks, law firms, and large enterprises around the world. Importantly, DocuSign is the only eSignature company in the world in compliance with the U.S. E-SIGN Act.

The U.S. Electronic Signatures in Global and National Commerce (E-SIGN) Act was signed into law on June 30, 2000. It facilitates the use of electronic signatures and records in interstate and foreign commerce and states that they are subject to the same legal scrutiny that applies to paper documents.

No. A DocuSign account is not required, but can be used to save and view your loan documents until you are able to print or save them to your computer for your records. Your documents will be available through your DocuSign account for 180 days.  By creating an account, the signature you create will be saved and can be utilized for future transactions.  The DocuSign password that you use to set up the account will be required each time you utilize your DocuSign account.

On the DocuSign homepage at docusign.com, click Access Documents at the top. This should redirect you to a prompt asking you to enter the security code at the bottom of the notification email you should have received from the Credit Union.  Enter the security code to access your document.

The first time you sign a document, you’ll be asked to create your own signature. You can type in your name and select a font, create one with your mouse, upload a scanned image of your pen-and-paper signature, or use a stylus on your Apple iPad or tablet PC. This signature will be associated with a unique identifier so that every document you sign will be recorded as signed by you and you alone.

Once you have completed and submitted your eDocument, you will receive conformation by email that your request was received by the Credit Union.

• For all eDocuments, please allow at least one business days for the Credit Union to process your request.

For more information, visit their website at docusign.com.

From the front page, go up to the top of the screen and select Login.  Once you’ve activated your account, you can log in any time.

First, make sure it did not get routed to your spam folder.  If it isn't there, you can request to resend your account activation email from DocuSign's login page.  Enter your email and password and then click Resend Activation.  If you don't receive an activation email, there's a chance that your activation email is getting caught in your email's filter.  Try adjusting your email preferences and adding DocuSign as a trusted sender.

Make sure you are correctly entering in the same email address and password you used to make your account.  If that does not work, or if you are unable to remember your DocuSign password, select the “Forgot your password?” link under the DocuSign log in and enter the email address linked to your account.  You will receive an email asking you to answer the challenge question you chose when you made your account.

The information for the ID check is gathered from public records, and there may be many reasons why your answers differ from those in the records.  If this happens, please give us a call so we can verify your identity using other methods.